Refunds & Returns Policy
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
www.alloffice.co.za retains the right to refuse any request made by you. If your order is accepted we will inform you by email. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Prices exclude VAT and are based on standard specifications.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’. . Free delivery within 50km radius of Cape Town and Johannesburg city centres. Delivery costs are subject to change at any time.
Acceptance and/or return of undamaged goods
We take all reasonable care to ensure that the details, descriptions, dimensions and prices of goods appearing on the All Office website are as accurate and up to date as possible. However, if you are dissatisfied with your purchase for any reason whatsoever you may, within 5 working days after the day of delivery of said items, notify our customer service department by email that you would like to return the goods.
It is your responsibility to pay for and arrange the return of the goods, “as new”, and with the original packaging. Any money which All Office has received from you in relation to the returned goods will be refunded in full to you within 30 days of receipt of the goods by us, provided that the goods are in the same condition they were in at the time of delivery. If no emailed notification stating that you wish to return the goods has been received by All Office within 5 working days after receiving the product/s, you shall be deemed to have accepted the goods.