REFUNDS & RETURNS POLICY
At All Office, we want to ensure every client is happy with every item purchased. However, if you are not completely satisfied, you can return the product or item to us and we will gladly repair/replace it, or refund it, subject to the terms outlined below.
1. Unwanted Products
You can return an unwanted product to us at no charge provided that
- it is undamaged or unused, with the original packaging still attached
- the original packaging must be intact and in its original condition
- it must contain all accessories and parts provided
If this is the case, please log a return email within 30 days of receiving the unwanted product. Should you wish to return an unwanted product after 30 days, you can only do so if the item/product is defective (within 6 months of delivery/collection by you).
We will collect the product from you at no additional cost. Please note that our courier service reserves the right to refuse collection of a product which is not properly packaged for transport.
Once we have inspected the product and validated your return, your account will be credited with the purchase price of the product within 10 working days of the return or you will be refunded (should this be your preference). Kindly note that refunds can take between 5 and 10 working days to reflect in your bank account.
All Office is entitled to refuse a return if the unwanted product is damaged, not in a resalable condition or missing any parts/accessories upon return.
2. Products not eligible for returns
Unfortunately, we are unable to exchange/refund products which have been custom created for you, unless defective.
3. Products damaged upon delivery
Should a product arrive damaged at the time of delivery/collection, kindly notify us of such delivery/collection via email.
We will arrange to collect the product at no charge to you. Once the product has been inspected and we have validated your return, we will at your choice either repair or replace the product as soon as possible or credit your account with the purchase price of the product (or refund you, should this be your preference).
TERMS AND CONDITIONS
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
www.alloffice.co.za retains the right to refuse any request made by you. If your order is accepted we will inform you by email. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’. Delivery costs are subject to change at any time.